aon388Frequently Asked Questions

If you forget your password, go to the member login page and click the "Forgot password?" link. Enter the email address or username associated with your aon388 account. We will send a password-reset code to your registered email. Click the link in that email (or paste the code into the reset form), create a new password, and confirm. Your new password takes effect immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact support. We recommend storing your password in a secure password manager to avoid this issue in the future.

If you notice unusual activity, a login from an unfamiliar location, or a balance change you did not authorize, contact our support team immediately via in-app chat or email. Do not attempt to log out and back in repeatedly, as this may trigger account lockouts for security. Report the issue with the date, time, and any transaction details you recall. We will review your account activity and verify your identity before taking action. If your account is locked, we will guide you through identity verification (email, SMS, or government ID) to restore access. During holidays like Idul Fitri or Idul Adha, support response times may be longer; report issues as soon as you notice them.

To deposit via local payment, online payment, or e-wallet, log into aon388, go to your account menu, and select "Deposit." Choose your preferred payment method from the list. You will be redirected to the payment app or a web page where you confirm the amount and authorize the transaction. After you approve the payment in your app, our system receives confirmation within seconds to a few minutes. Your account balance updates immediately, and you can use the funds to play live-dealer tables, slots (Aviator, Sweet Bonanza, Gates of Olympus), or bet on Liga 1 and esports markets. If your transaction shows as pending after subject to verification, refresh your aon388 account page or contact support with your transaction ID.

Yes. We support bank transfers from mobile banking, local payment, online payment, and e-wallet. To initiate a bank transfer, go to "Deposit" in your account and select "Bank Transfer." You will see our bank details (account number and bank name). Enter the amount you wish to deposit, then use your bank's mobile app or online platform to send the funds to our account. Include your aon388 username or account number in the transfer note so we can match the deposit to your account. Bank transfers typically settle within one business day. If a transfer does not appear in your account after one full business day, contact support with your bank confirmation number and the date of transfer.

To deposit via online payment or e-wallet, log into aon388, select "Deposit," and choose either mobile banking or local payment from the payment menu. You will be taken to the online payment or e-wallet web portal to confirm the amount and authorize the charge against your account. Once you approve the payment, our system receives confirmation immediately. Your aon388 balance updates in real time, and you can start playing live blackjack, roulette, or placing bets on Piala Indonesia matches straight away. If the deposit fails or you see an error, try again or contact support.

We accept local payment (Indonesia's unified QR payment standard). To deposit via online payment, select "Deposit," choose "e-wallet," and you will see a QR code on your screen. Use your bank app or any mobile banking-compatible payment app to scan the code and authorize the transaction. The deposit confirms within seconds to a few minutes. local payment is ideal if you want a fast, secure payment method that works across multiple banks and e-wallets. This option is particularly convenient during high-traffic periods like Liga 1 finals or Idul Fitri when payment apps can be congested.

Some slots games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways—offer a demo (practice) mode in your aon388 account. In demo mode, you play with virtual credits and cannot win or lose real money. Demo mode is useful to learn game rules before wagering. Not all games offer a demo version. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not have a demo mode; they are real-money only. If you are new to a game, we recommend trying the demo first, reading the game rules, and asking support if anything is unclear.

Our loyalty programme rewards active aon388 members. As you place bets on live tables, slots, and sports markets, you earn loyalty points. Points accumulate over time and unlock tier status (Bronze, Silver, Gold, Platinum, and above). Higher tiers give you exclusive bonuses, faster customer support, and access to VIP tournaments. Your tier resets monthly, so activity during busy periods—like Liga 1 playoffs or Piala AFF—helps you progress quickly. You can view your current points and tier in your account menu under "Rewards." There is no cost to join; every real-money bet on aon388 earns points automatically.

We cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and badminton tournaments. For esports, we offer markets on Mobile Legends, Free Fire, and PUBG Mobile. Markets are live during match hours, with odds updating in real time. You can view upcoming fixtures, past results, and live scores in our sportsbook section. During major tournaments (Piala AFF during December, Liga 1 throughout the season, Champions League on UEFA match days), we add extra markets and live commentary. Check the fixture calendar in your aon388 account to plan ahead.

You can contact our support team by email using the address listed in your aon388 account settings or in the footer of this website. Include your username, the date and time of your issue, and a clear description of what went wrong. For urgent matters (account lock, failed withdrawal, suspected fraud), use in-app chat to reach support faster. Email is best for detailed questions that do not require an immediate response, like verification document requirements or policy clarification. We aim to respond to support emails within 24 hours on business days; responses may be slower during weekends or holidays like Nyepi or Imlek.

aon388 services are available only in jurisdictions where online gaming and sportsbook wagering are permitted under local law. We do not offer our service in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of aon388 comply with the laws and regulations of their own jurisdiction before creating an account. For detailed information about service availability, local law, and user responsibilities, please read our Legal Notice and Terms of UseIf you are unsure whether aon388 is available in your location, contact support before depositing funds.