aon388 Platform Privacy Notice
This page describes what data we collect when you use aon388 and how we keep that data protected. We at aon388 collect only the information necessary to operate our platform, process your deposits and withdrawals, verify your account, and comply with applicable law. Your personal data is stored securely and is never sold to third parties.
When you create an account on aon388, we collect your full name, phone number, email address, and date of birth during registration. We use this information to verify your identity, authenticate your login, and communicate with you about your account. If you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction confirmations from your payment provider, but we do not store your full bank account details or e-wallet credentials on our servers.
We take data protection seriously. Our encryption standards, server security, and access controls are designed to prevent unauthorized access, even though no online service is completely risk-free. This notice explains our commitments and your rights regarding your data on aon388.
What Data We Collect on aon388
We collect the following categories of data when you use aon388:
- Account information: Full name, phone number, email address, date of birth, username, password hash (not stored in plain text).
- Verification data: Government-issued ID (photo or copy, if required for high-value withdrawals), proof of address (utility bill or bank statement).
- Transaction history: Deposits, withdrawals, bet amounts, game outcomes, and payment method confirmation tokens.
- Device and log data: IP address, device type (Android / iOS), browser type, login times, and game session timestamps.
- Communications: Messages you send to our support team, including chat history and email correspondence.
We do not collect or store your full payment card numbers, e-wallet passwords, or bank credentials. Payment processors like DANA, e-wallet, and your bank handle these directly. We receive only transaction confirmation and your payment method identifier (last four digits, for example).
How We Use Your Data on aon388
We use your data to operate aon388 and fulfill our legal obligations. Your information serves these purposes:
- Account management: Verify your identity, authenticate your login, and manage your balance.
- Payment processing: Route deposits and withdrawals through our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, and e-wallet providers).
- Compliance: Verify that you meet eligibility requirements and that your use complies with applicable law in your jurisdiction.
- Fraud prevention: Monitor for suspicious activity, collusion, money laundering, or account sharing.
- Customer support: Respond to your inquiries, resolve disputes, and improve our service.
- Platform improvement: Analyze usage patterns to optimize app performance, game loading, and mobile experience.
We do not use your data for marketing or advertising without your explicit consent. If you opt in to promotional emails, we send you seasonal offers (such as during Idul Fitri or Idul Adha) or Liga 1 tournament announcements, but you can unsubscribe at any time.
Third-Party Processors and Data Sharing on aon388
We share your data with trusted third parties only when necessary to operate aon388. These include:
- Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment. They receive your transaction details to confirm deposits and process withdrawals.
- Identity verification services: We may use third-party ID verification tools to confirm your government-issued ID.
- Hosting providers: Our servers are located outside Indonesia, so your data may physically sit in a different jurisdiction. These providers are bound by data protection agreements.
- Support and analytics tools: We use customer support platforms and analytics services to track app performance and respond to inquiries.
We do not sell your data. We do not share your personal information with advertisers, data brokers, or other companies for their own use. All third parties sign data processing agreements requiring them to protect your information to our standards.
Your data crosses borders
Our servers and payment processing may involve data transfer to jurisdictions outside Indonesia, including regions with different privacy laws. By using aon388, you consent to this cross-border transfer. We maintain encryption and access controls regardless of server location.
Your Rights Regarding Data on aon388
You have the following rights regarding your data on aon388:
- Access: You can request a copy of all data we hold about you by contacting support. We provide this within 10 business days.
- Correction: If your personal information is inaccurate, you can update it in your Account Settings or request our team correct it.
- Deletion: You can request deletion of non-essential data (such as device logs or old support messages) after your account is closed. Transaction records required by law are retained.
- Portability: You can request your data in a structured, portable format for transfer to another service.
- Withdrawal of consent: If you consented to marketing communications, you can unsubscribe anytime via email or in-app settings.
To exercise any of these rights, contact our support team via in-app chat or email the address listed in our Legal Notice. We respond to all requests within 15 business days.
Cookies and Tracking Technology on aon388
Our aon388 app and website use cookies and similar tracking technologies to enhance your experience. Cookies store your login session, language preference, and game history so you do not have to re-enter information. We also use cookies to measure app performance and identify technical issues.
You can disable cookies in your browser settings, but this may limit aon388's functionality. Our app does not rely on cookies—session tokens and local storage handle authentication instead. Tracking pixels and analytics tags help us understand how users navigate the platform, especially during high-traffic periods like Piala AFF or Liga 1 matches.
Security and Our Commitment on aon388
We at aon388 employ industry-standard security measures to protect your data. These include encryption of data in transit (TLS/SSL), encrypted storage of sensitive information, and restricted access to databases. Our servers run regular security audits and penetration testing. However, no online system is completely immune to breach; we maintain incident response protocols and will notify you promptly if your data is compromised.
Your password is hashed, never stored in plain text. You are responsible for keeping your password confidential and logging out on shared devices. If you suspect unauthorized access, contact support immediately and change your password.
We comply with applicable data protection regulations in the jurisdictions where we operate. Services are available only where local law permits. Your use of aon388 acknowledges that you have read and understood this privacy notice and agree to our data practices.